Kyetra Bryant recently traveled on American Airlines and is now trying to get answers for a huge mistake they made. Per Yahoo, after flying with the company, she checked her bank statement and saw that they added an “African American, African” service charge.
According to Bryant, “I said hmmm, ‘African American, African service charge.’ It was just on my cell phone because I was looking at my banking app. I’m like ‘what is this?'”
She explains that she reached out to the company many times, but representatives were not helpful. She added, “The bank told American directly, we don’t have anything to do with that. When you put something into your system, we charge it as the merchant charges it, and that’s it. To this day it hasn’t changed on each of our statements.”
Since the story went viral, American Airlines has released a statement.
They state, “The customer alerted American to the offensively labeled baggage fee on her bank statement in mid-December. We were disturbed by what we saw and immediately launched an investigation to understand what occurred. The baggage fee was purchased at a self-service kiosk in Charlotte.”
“Our team members are unable to change text when processing a charge and we’ve determined the issue originated with the credit card company and bank issuer. We reached out to Mastercard who confirmed that American submitted the baggage fee information correctly during the payment process and Mastercard is conducting its own investigation.”